Volume 14(2), 2018-08, 209—232

Factory workers' ordinary user experiences: An overlooked perspective

Thomas Meneweger
Center for Human–Computer Interaction
University of Salzburg
Austria

Daniela Wurhofer
Center for Technology, AIT Austrian Institute of Technology GmbH
Austria
and
Center for Human–Computer Interaction
University of Salzburg
Austria

Verena Fuchsberger
Center for Human–Computer Interaction
University of Salzburg
Austria

Manfred Tscheligi
Center for Human–Computer Interaction
University of Salzburg
Austria
and
Center for Technology, AIT Austrian Institute of Technology GmbH
Austria

Experiences with technology often are described as exciting and outstanding, for instance, in relation to novel technologies at home or at work. In this article, we aim to complement this perspective by emphasizing people’s mundane and ordinary experiences with technology, that is, unremarkable experiences happening in the background of people’s attention. Based on our investigations of user experience in a semiconductor factory, we show how such ordinary experiences are substantial in workers’ everyday interactions with technology, which are mainly shaped by repetitive activities and routines. However, current conceptions of user experience seem to overlook those mundane experiences and how they can contribute to positive experiences with technology, as well as work engagement in the factory. In this article, we describe how ordinary experiences can be understood and described to amend current user experience conceptions by discussing theoretical, methodological, and design consequences.

Peer review seal