Volume 15(1), 2019-02, 6—29

Codesigning technology for a voluntary-sector organization

Khushnood Naqshbandi
Wellbeing Technology Laboratory
The University of Sydney
Australia

Simon Hoermann
HIT Laboratory
University of Canterbury
Christchurch, New Zealand

David Milne
Wellbeing Technology Laboratory
The University of Sydney
Australia

Dorian Peters
Wellbeing Technology Laboratory
The University of Sydney
Australia

Benjamin Davies
ReachOut Australia
Sydney, Australia

Sophie Potter
ReachOut Australia
Sydney, Australia

Rafael A. Calvo
Wellbeing Technology Laboratory
The University of Sydney
Australia

This paper presents an investigation into the experiences and perceptions of volunteers and community managers of an Australian voluntary-sector organization that supports young help-seeking people. The process focused specifically on the design of a chat tool, a rudimentary version of which was conceptualized and tested during a trial completed prior to this study. The process explored the motivations and experiences of these volunteers using a codesign approach, which led to the development of specific features of the chat tool that were tailored to the nature of their work and organization, as well as the sector-specific ethos. We employed several research methods, which included interviews, focus groups, and participatory design workshops. Thematic analyses were performed on the resultant qualitative data. The methods, motivational themes, and the ensuing design solutions that were implemented are discussed in detail with the aim of encouraging codesign of technology for voluntary-sector organizations.

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